Contact & Complaints
BV Shop is operated by the BV Group, a partnership of Valentin Fiser and Benjamin Lewis Jackson.
Get in Touch
We aim to respond to all enquiries within 2 business days.
- Email: Shop@theBVgroup.co.uk
- Postal address: 9 Victoria Road, Preston, Lancashire, United Kingdom
Order Enquiries
If you have a question about an existing order — including delivery, tracking, or a missing item — please include your order number in your message so we can help you as quickly as possible.
Returns & Cancellations
To request a return or exercise your right to cancel, please see our Returns & Refunds page for full instructions.
Complaints
We take all complaints seriously and will do our best to resolve any issues fairly and promptly. If you have a complaint, please contact us using the details above with a clear description of the issue.
We will acknowledge your complaint within 2 business days and aim to provide a full response within 14 days.
If you are not satisfied with our response, you may seek further assistance through:
- Citizens Advice
- EU Online Dispute Resolution platform (for EU-based customers)