Contact information
Need help with a product, size, order, delivery or return? Contact BV Shop directly. We handle support for every purchase made through thebvshop.co.uk.
Contact BV Shop
Email: Shop@thebvgroup.co.uk
Post:
BV Shop
9 Victoria Road
Walton-le-Dale
Preston
PR5 4AA
United Kingdom
We aim to respond as quickly as possible. Messages received during weekends or UK bank holidays may be answered on the next working day.
What to include
To help us resolve an order query quickly, please include:
- Your full name
- Your order number
- The email address used at checkout
- A clear description of the issue
- Clear photographs, where relevant, if an item is damaged, faulty or incorrect
Please never send full payment-card details by email.
Making a complaint
If something has gone wrong, please give us the opportunity to put it right.
Email Shop@thebvgroup.co.uk with the subject line Complaint – Order [your order number]. If your complaint does not relate to an order, use Complaint – [short description].
Please explain what happened and the outcome you would like us to consider. We will acknowledge your complaint as soon as reasonably possible, investigate it fairly, keep you informed and provide a clear response.
If an applicable alternative dispute resolution arrangement becomes available and we are legally or contractually required to participate in it, we will provide the relevant information in our final response.
Nothing in this complaints process affects your statutory rights.
Business information
BV Shop is a trading name of the BV Group business partnership, carried on by Benjamin Lewis Jackson and Valentin Fiser.
Business and service address:
9 Victoria Road
Walton-le-Dale
Preston
PR5 4AA
United Kingdom
Email: Shop@thebvgroup.co.uk
Website: thebvshop.co.uk
For common order questions, please also see our FAQ, Delivery & Shipping and Returns & Refunds pages.