Terms of service
Last updated: 14 August 2026
1. Who we are
BV Shop is a trading name of the BV Group business partnership, carried on by Benjamin Lewis Jackson and Valentin Fiser.
Business and service address:
9 Victoria Road
Walton-le-Dale
Preston
PR5 4AA
United Kingdom
Email: Shop@thebvgroup.co.uk
Website: thebvshop.co.uk
In these Terms, “BV Shop”, “BV Group”, “we”, “us” and “our” refer to the BV Group business partnership trading as BV Shop.
2. These Terms
These Terms apply when you use our website or buy goods from us as a consumer. Please read them before ordering.
Our Delivery & Shipping, Returns & Refunds and Privacy Policy also apply where relevant.
Nothing in these Terms limits rights that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3. What we sell
BV Shop’s main focus is original gaming-inspired apparel through BV ORIGINAL. Alongside our clothing, we also sell selected cards, dice, protection, accessories and gaming gear, grouped together in THE BEYOND collection.
We take reasonable care to ensure product descriptions, images, materials, measurements, sizes, prices and availability are accurate. Colours may appear differently depending on screen settings, and reasonable minor variations may occur between production batches. This does not excuse a product that is materially different from its description.
Selected products are produced to order. Any particular preparation time, pre-order date or launch window will be shown on the product page and/or at checkout before you order, and repeated in the order confirmation where relevant.
For randomised or mystery products, the listing will describe the nature and quantity of the contents and any express odds or guarantees. No particular item, rarity, design or value is promised unless the listing clearly states otherwise.
4. Using our website
You may use this website for lawful personal shopping and information. You must not:
- Use the website for unlawful or fraudulent purposes
- Attempt to access restricted systems or another customer’s information
- Introduce malware or interfere with the website’s operation
- Scrape, reproduce or commercially exploit the website without permission
- Place orders using false or misleading information
We may restrict access where reasonably necessary to protect the website, customers or business, or to comply with the law.
5. Placing and accepting an order
When you place an order, you offer to buy the selected goods under these Terms. Please check all product, size, colour, quantity, delivery and contact details before submitting it.
A contract is formed when we send an order confirmation accepting your order. Before acceptance, we may decline all or part of an order where:
- A product is unavailable
- We cannot deliver to the address supplied
- Payment cannot be authorised
- A price or description contains an obvious error
- We reasonably suspect fraud, misuse or unlawful activity
- A purchase limit stated on the product page has been exceeded
After acceptance, we may end all or part of the contract only where these Terms or the law allow us to do so. We will contact you promptly. If we cancel an accepted item, we will refund in full all sums paid for that item, including any delivery charge attributable to it, without undue delay. This does not affect any other legal rights you may have.
6. Prices and payment
Prices are shown in pounds sterling and include all taxes we are required to charge. Delivery charges and any other unavoidable costs are shown before you complete checkout.
Available payment methods are displayed securely at checkout. By submitting payment, you confirm that you are authorised to use the selected method.
If a pricing error is obvious and could reasonably have been recognised as an error, we may contact you before dispatch to offer the correct price or cancel the affected item and refund it.
7. Availability and order limits
Products are subject to availability. Adding an item to your basket does not reserve it.
We may apply reasonable purchase limits where stated, including for limited releases, collectibles or promotions. If part of an order is unavailable, we will contact you and refund any amount paid for the unavailable item.
8. Delivery
We currently deliver within the United Kingdom only.
Delivery options, charges and estimates are shown at checkout and explained on our Delivery & Shipping page. Delivery estimates begin from dispatch unless clearly stated otherwise.
Products with different preparation or dispatch requirements may arrive in separate parcels. You will not be charged an additional delivery fee after checkout simply because an order is divided into separate parcels.
Unless a different period has been agreed with you, we will deliver without undue delay and no later than 30 days after the order is placed.
Delivery is completed when the goods are delivered to you or to a person you nominated to receive them. We remain responsible for the goods until that point.
9. Your right to cancel
For most goods bought online, you may cancel without giving a reason from the time the order is placed until 14 days after the day you receive the goods.
If one order contains multiple goods delivered on different days, the cancellation period normally runs from the day after the final item is received.
To cancel, send a clear statement by email to Shop@thebvgroup.co.uk or by post to the address in section 1. You do not need prior approval. You may use the model cancellation form at the end of these Terms, but you do not have to. After notifying us, you must return any goods you have received within 14 days.
The change-of-mind right does not apply where a lawful exception applies, including goods made to your individual specification, clearly personalised goods and certain sealed hygiene products once unsealed. Any applicable exception will be made clear before purchase.
A standard BV design or standard-size garment is not treated as personalised merely because it is produced after an order is placed.
10. Returns and refunds
Our Returns & Refunds page explains the return process in full.
For a change-of-mind return:
- You are responsible for the return postage cost.
- You may inspect and try on an item as you reasonably could in a shop.
- We may make a lawful deduction if additional handling has reduced its value.
- If the whole order is cancelled, we will refund the cost of our least expensive standard outbound delivery option.
- We may withhold the refund until we receive the goods or evidence that you sent them back, such as proof of postage.
- We will refund without undue delay and no later than 14 days after receiving the goods or evidence that you sent them back, whichever happens first.
If you cancel before the goods are sent to or received by you and there is nothing to return, we will refund you without undue delay and no later than 14 days after you tell us you are cancelling.
Refunds are made through the original payment method unless you expressly agree otherwise. We do not charge a cancellation or restocking fee.
11. Faulty, damaged, incorrect or misdescribed goods
We are legally required to supply goods that are of satisfactory quality, fit for purpose and as described.
If goods are faulty, damaged, incorrect or misdescribed, contact Shop@thebvgroup.co.uk.
Depending on the circumstances, you may be entitled to reject the goods, receive a repair or replacement, obtain a price reduction or receive a refund. We will cover reasonable return costs where the law requires us to do so.
These rights apply to sale items and are not affected by any warranty.
12. Promotions and discount codes
A promotion or discount may have its own terms, including an expiry date, eligible products, minimum spend or single-use restriction.
Unless stated otherwise:
- Discounts cannot be exchanged for cash.
- Only one code may be used per order.
- A promotion cannot be applied retrospectively.
- Returned items are refunded at the amount actually paid.
- We may withdraw a promotion affected by an obvious error, abuse or unlawful activity.
Nothing in a promotion affects your statutory rights.
13. Customer accounts
You are responsible for keeping your account and login details secure and for ensuring information submitted through your account is accurate.
Contact us promptly if you believe your account has been accessed without permission. We may suspend an account where reasonably necessary to protect customers, prevent fraud, comply with the law or investigate misuse.
14. Intellectual property
The BV Shop name, BV identity, BV ORIGINAL collection identity, WOVEN BY GAMERS. tagline, original graphics, logos, photographs, written content and website design are owned by or licensed to the BV Group business partnership.
You may use the website for personal shopping and information. You may not reproduce, sell, modify, distribute or commercially exploit our content without written permission.
Other brand names, trademarks and artwork appearing on selected products remain the property of their respective owners. Their appearance does not imply sponsorship, endorsement or affiliation unless expressly stated.
15. Reviews and material you submit
If you submit a review, photograph or other content, you confirm that it is honest, lawful, relevant and does not infringe another person’s rights.
You retain ownership of your content. You give us a non-exclusive, royalty-free permission to display and reproduce it for operating and promoting BV Shop, unless you ask us to stop and we no longer have a legal reason to retain it.
We may remove content that is unlawful, abusive, misleading, irrelevant or infringes another person’s rights.
16. Our responsibility to you
We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We do not exclude or limit liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory consumer rights
- Any other liability that cannot legally be excluded
Our products are supplied for domestic and private use. If you use a product for business purposes, we are not responsible for business losses such as lost profit, revenue, contracts or commercial opportunity, except where the law does not permit that exclusion.
17. Events outside our reasonable control
If an event outside our reasonable control delays an order, we will take reasonable steps to minimise the effect and contact you where the delay materially affects your order.
This does not remove our responsibility for delivery. If a significant delay occurs, you may have the right to cancel and receive a refund for goods not supplied.
18. Privacy
We use personal information in accordance with our Privacy Policy and applicable data-protection law. Please review the Privacy Policy before ordering.
19. Changes to these Terms
We may update these Terms to reflect changes to our business, website or legal obligations.
The Terms applying to an order are those in force when the order is placed. Later changes will not retrospectively alter an accepted order unless required by law.
20. Severance, waiver and transfer
If a court or competent authority finds part of these Terms invalid or unenforceable, the remaining provisions will continue to apply.
A delay in enforcing a right does not mean that right has been waived.
We may transfer our rights and obligations under these Terms to another organisation, but only where this does not affect your rights. You may transfer your rights only where the law permits or where we agree in writing.
21. Governing law and courts
These Terms are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you retain the protection of any mandatory law that applies where you live and may bring proceedings in the courts of that part of the United Kingdom.
22. Contact us
Email: Shop@thebvgroup.co.uk
Post:
BV Shop
9 Victoria Road
Walton-le-Dale
Preston
PR5 4AA
United Kingdom
Please read our Contact & Complaints page if you wish to make a complaint.
23. Model cancellation form
You may copy and use this form, but you do not have to:
To: BV Shop, 9 Victoria Road, Walton-le-Dale, Preston, PR5 4AA, United Kingdom
Email: Shop@thebvgroup.co.ukI/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer signature (only if submitted on paper):
Date: