Shipping policy

Last updated: 14 August 2026

This page explains how all BV Shop orders are prepared, dispatched and delivered.

Where we deliver

We currently deliver within the United Kingdom only.

UK delivery options

For every BV Shop order, please allow an estimated 1–5 working days for delivery after dispatch, depending on the service selected at checkout. This estimate applies to all products.

The service-specific estimates below show where your selected option falls within that overall window. Delivery charges are confirmed at checkout and may vary within the stated range according to the packed weight of your order.

  • Standard 48 Tracked – 0–2 kg: 3–5 working days after dispatch. £2.88–£6.29. Free on eligible Standard 48 orders of £50 or more.
  • Standard 24 Tracked – 0–2 kg: 1–2 working days after dispatch. £3.48–£7.38.
  • Courier – 2 kg and over: 1–2 working days after dispatch. £11.99.

The standard services apply to parcels up to 2 kg, while Courier applies from 2 kg. If a packed parcel is exactly 2 kg, the available service and final price will be shown at checkout.

Working days are Monday to Friday, excluding UK bank holidays. These are estimated delivery times rather than guaranteed dates unless we expressly agree a guaranteed date with you.

Preparing your order

Some BV Shop products are produced to order, while others may be ready for dispatch sooner. We prepare every order as quickly as possible. If a product has a specific preparation time, pre-order date or launch window, this will be shown on the product page and/or at checkout before you order, and repeated in the order confirmation where relevant.

Unless a different timescale has been agreed with you, we will deliver your order without undue delay and no later than 30 days after the order is placed.

Orders arriving separately

Products with different preparation or dispatch requirements may be sent in separate parcels. If this happens, you may receive more than one dispatch notification.

You will not be charged an additional delivery fee after checkout simply because an order is divided into separate parcels.

Tracking

Where tracking is available, your dispatch email will contain the tracking information. Tracking can take a short time to update after a parcel has been dispatched.

Delivery addresses

Please check your delivery address carefully before completing your order.

If you notice an error, email Shop@thebvgroup.co.uk immediately. We will try to correct it, but changes cannot be guaranteed once an order has entered preparation or has been dispatched.

If a parcel is returned because the address supplied was incomplete or incorrect, or because you did not accept or collect it after reasonable notice, we may ask you to pay the actual reasonable cost of redelivery. We will tell you that cost before arranging redelivery. This does not apply where the failed delivery was caused by BV Shop or the delivery service.

Delays and missing parcels

If your order has not arrived by the end of its estimated delivery window, contact Shop@thebvgroup.co.uk with your order number. BV Shop will investigate and keep you informed.

If delivery is delayed beyond an agreed date or beyond the period allowed by law, your legal rights may include the right to cancel. Nothing on this page limits those rights.

Parcels marked as delivered

If tracking says delivered but you cannot locate the parcel:

  1. Check any safe place specified for delivery.
  2. Check with other members of your household and immediate neighbours.
  3. Contact us if it is still missing.

BV Shop remains responsible for the goods until they are delivered to you or to a person you nominated to receive them.

Damaged, faulty or incorrect items

Contact us as soon as possible if an order arrives damaged, faulty or incorrect. Include your order number and clear photographs where possible. Your statutory rights are not affected by a request to contact us promptly.

For more information, read our Returns & Refunds page or contact BV Shop.