FAQ

Simply browse our store, add items to your cart, and proceed to checkout. We accept all major payment methods.

We process orders quickly, so please contact us as soon as possible at shop@theBVgroup.co.uk if you need to make a change. Under UK distance selling regulations, you also have a 14-day right to cancel after receiving your goods — see our Returns & Refunds page for details.

Delivery times vary depending on the product and your location. Please see our Delivery & Shipping page for full details.

Yes, we ship to many countries. International delivery costs and times are shown at checkout. Please note that customs duties may apply for orders outside the UK.

Not always. Some products (such as print-on-demand apparel) are fulfilled separately by our partner Gelato, so you may receive multiple parcels for a single order.

Mystery dice sets contain a surprise selection of dice — you won’t know exactly which set you’ll receive until it arrives! Please note that mystery items cannot be returned simply because you didn’t receive a specific set. See our Returns & Refunds policy for full details.

Some products are officially licensed; others are original designs or fan-inspired merchandise. Product listings will indicate where relevant. If you have a specific question about a product, please contact us.

Yes! We stock a growing range of products across TTRPG, Pokémon, K-Pop, jewellery, and general geek & pop culture merchandise. Check our collections for the latest additions.

You have 14 days from receiving your order to request a return under UK distance selling regulations. Some items — such as personalised products and mystery/surprise items — are exempt. See our full Returns & Refunds page for details.

We’re sorry to hear that! Please contact us within 30 days at shop@theBVgroup.co.uk with a photo and description of the issue, and we’ll arrange a replacement or refund.

You can reach us at shop@theBVgroup.co.uk or via our Contact & Complaints page. We aim to respond within 2 business days.