Terms of Service

Last updated: August 2026

These terms and conditions govern your use of the BV Shop website and the purchase of products from us. Please read them carefully before placing an order.

1. About Us

BV Shop is operated by the BV Group, a partnership of Valentin Fiser and Benjamin Lewis Jackson. References to "we", "us", or "our" in these terms refer to the BV Group partnership.

Contact: Contact & Complaints

2. Acceptance of Terms

By accessing our website or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website.

3. Products

Our products are produced on demand by our fulfilment partner, Gelato. Product images are for illustrative purposes; colours may vary slightly due to screen settings and print processes.

4. Ordering

By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, for example if a product is unavailable or if we suspect fraudulent activity. You will be notified and any payment refunded promptly.

5. Pricing

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

6. Delivery

Please see our Delivery & Shipping page for full details of delivery times and costs.

7. Returns & Cancellations

Please see our Returns & Refunds page for full details, including your statutory 14-day right to cancel.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of BV Group or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or distribute any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, BV Group shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Our total liability to you shall not exceed the amount paid for the relevant order.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our website after changes constitutes acceptance of the updated terms.